by CData Arc Marketing | March 18, 2020

Commitment to Customers During the COVID-19 Outbreak

The impact of the new Coronavirus disease, COVID-19, is being felt all over the world. Like you, we are keeping a close watch on the latest news and are taking precautionary steps to continue normal operations without affecting our customers. At the same time, ensuring the health and safety of our customers, partners, and employees is our highest priority.

We have provided enterprise software to the world's top organizations for more than 25 years. This is not the first time we have been confronted with economic turbulence and other disruptions. The critical lessons learned during those times have helped shape us into the company we are today: a business with a strong balance sheet, a robust organization with multiple layers of contingency plans in place, and an experienced team that values long-term relationships with our customers and partners above all else.

What We Are Doing

To contribute to broader social distancing efforts and fight the spread of the Coronavirus, we have made some temporary changes to how we operate. As of last week, all of our teams have been instructed to work remotely. In addition, we have suspended all in-person gatherings and have canceled conference attendance.

With globally distributed offices, our teams are already well accustomed to working in a dispersed environment. We continue to run our operations as usual, and we are confident that COVID-19 will not impact our services and support.

Updates and Support

As you adjust your business strategy based on current market conditions, we want to assure all of our partners and customers that our teams are here to support you. We will continue to send out updates and announcements via standard channels, including our company website, email, and social media. If you have any questions or concerns, please call or email our team anytime.

Our entire organization is fully committed to working with our customers to reduce stress during this uncertain time. Please think of us as an extension of your team and reach out to discuss any issues that occur in your data connectivity projects. We are happy to help any way we can.

Thank you for your trust. We are committed to serving your business and our customers through this evolving situation.