Support Options


Onine Chat, Email Support, Phone Support & Remote Assistance.


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Standard Support - Included for all Active Customers

We provide standard technical support via email. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package and the product in question.

  • Includes anytime access to our Online Knowledge Base, which provides hundreds of common questions and their answers, explained in a simple, straightforward manner.
  • Includes anytime access to our CData Community, a space where CData customers and users can share knowledge and resources, ask questions, and get answers.
  • Includes email support covering licensing, installation, and other issues related to our products.

NOTE: Before you contact technical support, please visit the CData Community site. Chances are that by browsing through its multiple technical articles, videos, and discussion threads, you will get an instant answer to your problem. If you can't find what you’re looking for, ask a question on our forums, which are consistently monitored by CData employees. Then you may also want to look through the demo applications that come pre-installed — they show how to perform many functions with the controls.

To obtain standard support, please create an account and log in to the CData Portal where you can open a new ticket on the Support tab. Our support team will follow-up via email.


Contact Support



Premium Support

We provide premium technical support via email and or web meeting. All Premium emails and meetings are given priority over any standard support questions. We strive to respond to all Premium Support inquiries within one business day.

Premium Support includes:

  • Access to all of the benefits included with standard support
    and:
    • Unlimited priority web meetings covering licensing, installation or upgrade issues, protocol issues, identifying environmental issues (such as network connectivity problems), and general use of the products. Please reach out to our team to schedule a meeting.
    • Priority email support covering all of these same issues: licensing, installation or upgrade issues, protocol issues, identifying environmental issues (such as network connectivity problems), and general use of the products.
    • Limited script code analysis for ArcScript.

NOTE: Due to the nature of programming or scripting issues requiring a substantial amount of research from our team, we will not be able to address these sorts of issues in a live meeting. However, you will still receive priority support over email.

Premium support contracts are valid for one full year from the purchased date.

In order to receive the best service for premium support, please create an account and log in to the CData Portal where you can open a new ticket on the Support tab. Please fill in the Business Impact of your current inquiry so our team can prioritize your case appropriately. Our support team will follow-up via email.


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Additional Services

CData Arc's Technical Support and Engineering staff are available for additional services. A minimum of two hours of service must be purchased. Click here to learn more about our integration services.

Additional Services include:

  • Installation
  • Training
  • EDI Translation
  • Data Mapping
  • Script Development
  • Connector Development

To enquire about additional services, please email our sales team at [email protected].


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