Support Options


Onine Chat, Email Support, Phone Support & Remote Assistance.


 Support Request

Standard Support - Included for all Active Customers

We provide standard technical support via email. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package and the product in question.

  • Includes anytime access to our Online Knowledge Base, which provides hundreds of common questions and their answers, explained in a simple, straightforward manner.
  • Includes anytime access to our CData Community, a space where CData customers and users can share knowledge and resources, ask questions, and get answers.
  • Includes email support covering licensing, installation, and other issues related to our products.

NOTE: Before you contact technical support, please visit the CData Community site. Chances are that by browsing through its multiple technical articles, videos, and discussion threads, you will get an instant answer to your problem. If you can't find what you’re looking for, ask a question on our forums, which are consistently monitored by CData employees. Then you may also want to look through the demo applications that come pre-installed — they show how to perform many functions with the controls.

To obtain standard support, please fill out the support form.


  Email Support



Premium Support

We provide premium technical support via email and or web meeting. All Premium emails and meetings are given priority over any standard support questions. Initial responses to Premium Support inquiries are guaranteed within one business day.

Premium Support includes:

  • Access to all of the benefits included with standard support
    and:
    • Unlimited priority web meetings covering licensing, installation or upgrade issues, protocol issues, identifying environmental issues (such as network connectivity problems), and general use of the products. Please reach out to our team to schedule a meeting.
    • Priority email support covering all of these same issues: licensing, installation or upgrade issues, protocol issues, identifying environmental issues (such as network connectivity problems), and general use of the products.
    • Limited script code analysis for ArcScript.

NOTE: Due to the nature of programming or scripting issues requiring a substantial amount of research from our team, we will not be able to address these sorts of issues in a live meeting. However, you will still receive priority support over email.

Premium support contracts are valid for one full year from the purchased date.

In order to receive the best service for premium support, please fill in the online support form. This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response. If you prefer, you can send us a direct email to our priority support mailbox, or give us a telephone call.


 Request Quote




Additional Services

CData Arc's Technical Support and Engineering staff are available for additional services. A minimum of two hours of service must be purchased. Click here to learn more about our integration services.

Additional Services include:

  • Installation
  • Training
  • EDI Translation
  • Data Mapping
  • Script Development
  • Connector Development

To enquire about additional services, please email our sales team at sales@cdata.com.


 Email Sales